Linde sourced and delivered the exact used trucks which Woollards needed

When Woollards Builders Merchants needed to source a used truck with a quite unusual specification, it found that Linde Material Handling could deliver exactly what it needed.

Woollards Builder Merchants, a family business operating in Suffolk since 1947, made the strategic decision to invest in its warehousing and showroom premises in order to broaden its customer base.

The investments included the purchase of two side loaders and Ian Woollard, a partner in the business, had no hesitation in approaching Linde Material Handling.

When Woollards Builders Merchants needed to source a used truck with a quite unusual specification, it found that Linde Material Handling could deliver exactly what it needed.

Woollards Builder Merchants, a family business operating in Suffolk since 1947, made the strategic decision to invest in its warehousing and showroom premises in order to broaden its customer base.

The investments included the purchase of two side loaders and Ian Woollard, a partner in the business, had no hesitation in approaching Linde Material Handling.

“We have had Linde products before and we know that the on-going service is excellent. We have never had a bad engineer. Both personally and professionally, they are top class.”

The budget meant that Woollards was looking for second-hand rather than new equipment, but they did have a specific requirement that meant they could not buy a standard side-loader.

This was not a problem for Linde as it is happy to meet customer-specific requirements even on secondhand vehicles if it is not able to find the exact equipment within its extensive range of used trucks.

Linde’s staff sourced the freelift masts which needed to be fitted to the two side loaders which Woollards had identified and delivered the products.

Mr Woollard says: “The two forklifts were delivered in a superb Linde vehicle – it could have been delivering a Rolls-Royce! It is obvious that customers buying used trucks are treated just as well as those buying new products. Dealing with Linde has been an ideal buying experience.”

Mark Sullivan, Head of Used Trucks and Short Term Rental, says Linde has been running the Linde Approved standard since 2004 to ensure that the high quality which the company is famous for, is just as evident in used as in new products.

Linde Approved offers three classes of refurbishment – 3, 4, and 5 star, and this along with its national used database, ensures that Linde can meet the needs of its customers by selecting the product most suited to their particular needs.

“We believe we offer the most cost-effective solution to customers where a Used truck is right for their application and use,” explains Mr Sullivan. “Our engineers are factory trained and the products have been maintained to the highest standards throughout the term of the lease, so the used trucks are highly reliable.”

The Linde engineers also service the used products, further helping to keep them reliable and ensuring the highest productivity is maintained for the maximum time.

Mr Sullivan says that although price is obviously an important element in the purchaser’s decision-making process, the on-going service and spare parts provision is equally important. “In the end, the people and the service are the real differentiators for most customers, as Mr Woollard shows.”